Terms of use

These terms apply to users of laboratorioolfattivo.com. They will be valid for all your future transactions with Laboratorio Olfattivo and visits to laboratorioolfattivo.com. These conditions apply to sales of perfumes or other products by laboratorioolfattivo.com to private individuals. This website is directed exclusively to private individuals. The conditions of sales mentioned hereafter concern only www.laboratorioolfattivo.com and are not related to any other conditions which are applied in stores. Laboratorio Olfattivo reserves the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.


We do not guarantee that all the items available at the laboratorioolfattivo.com online shop are in stock at the time of your order. In case we are out of stock of any items in your order we will contact you by phone or by e-mail.


Purchases made on this website are secure and guaranteed and may be made in the following ways:

– Payment by Bank Transfer
– Payment by Paypal
– Payment by Credit Card
– Payment by Satyspay

Payment by bank transfer in advance
When paying by bank transfer in advance the order will be handled only after receiving the confirmation of acceptance from the bank.
Payment by Pay Pal
Selecting the PayPal payment, you will be redirected to a page on the PayPal site where you can enter your email address and password and make the payment.
Your financial data will be handled directly by PayPal.


The cost of shipping in Italy for orders less than 50 € (italian VAT included) is 6 euro, which will be added to the order before proceeding to payment; for purchases above 50 € shipping is free in Italy.
Your order will be delivered with GLS in few days.
The cost and the time of shipping in Europe is different for each single country. International orders will be delivered, on average, within 5/6 working days from order confirmation in Italy. Unfortunately, we do not ship to all countries.  For any questions or special requests please contact: assistenza@laboratorioolfattivo.com

Exchanges and returns

During 10 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Online Store cannot accept returns where labels have been removed or products opened. In the case of a product broken during transportation, please send a photo proof to assistenza@laboratorioolfattivo.com.

For returns please follow the procedure as detailed below. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded.


Customer Care

We remain at your disposal: for any information you may need, please write to:


Governing Law

These terms and conditions are governed by Italian law and you agree that the Italian courts will have exclusive jurisdiction of any dispute under this agreement. The laws of your country may be different from the laws in Italy and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

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